Coronavirus Update Page

APPOINTMENTS CAN ONLY BE MADE VIA TELEPHONE OR EMAIL FOR URGENT PROBLEMS. PRE-BOOKED ACCESS ONLY.

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We would like to thank our patients all your support during lockdown (RED PHASE). The practice has remained open throughout for emergency access via pre-booked appointments and we have been able to continue to help you with your dental problems.

From July 1st based on the Welsh Chief Dental Officers instructions we will now be contacting patients in order of urgency with follow up remote assessments via a telephone call from your dentist.

If you are offered an appointment aimed to stabilise your dental health, there are many new protocols that we have to follow to keep you safe. Below outlines what to expect if you are visiting our practice during this AMBER PHASE:

PRE-APPOINTMENT ASSESSMENTS

1. Full Medical History, including possible COVID 19 symptoms.

2. Dental Problem Questions about location, pain, duration and self-management.

3. Patient Risk Assessment, based on social, medical and other factors.

4. You will be asked to please remotely pay for your appointment before it can be booked.

IF YOUR GIVEN AN APPOINTMENT

1. You will NOT be able to access the practice BEFORE your appointment time, please either wait in your car or outside queuing 2 meters apart. A member of staff wearing PPE will allow you access when ready.

2. Please attend with a mask or scarf to cover your mouth and nose to enter the practice.

3. On entering the practice ONE at a time, please use the HAND SANITIZER STATION in the entrance hall.

4. Please only bring essential items with you, NO BAGS will be allowed into the practice.

5. Please only attend ALONE, one parent or carer can accompany a patient.

6. WC facilities are only available in an EMERGENCY. Please use the bathroom being travelling to your appointment.

7. Please observe SOCIAL DISTANCING in side the practice. Follow signage and instructions from our staff.

8. Please be patient with us whilst we adapt to this new way of working. We are keen to do everything we can to support our patients, whilst strictly following Welsh Government protocol to keep everyone safe.